SALES CONDITIONS FOR PRIVATE AND BUSINESS CUSTOMERS OF PAKKA AG
All offers, services and product deliveries take place exclusively on the basis of these sales conditions. Any deviation from them requires our prior written consent. Should any individual clause in these sales conditions be declared null and void, this shall not affect any other clause or agreement.
Product guarantees and returns
We guarantee you both high-quality products and compliance with labelling standards (Fairtrade, organic, or both) for all our certified products. Should, in exceptional circumstances, a product be damaged or spoilt, we shall take back the product within 14 days and delete the product from your invoice. If we are unable to deliver the item, you will not be invoiced for it. We shall consult you before either delivering the same product at a later date or offering you an alternative product; only then will you be invoiced for this product. You can find more information about the relevant product both on our website and with the delivered item. Do not hesitate to contact us for further information at firstname.lastname@example.org.
Pricing and billing
The prices of all our goods in Switzerland are in CHF, for European countries in EUR and exclusive of postage and packaging. For Private customers VAT is inclusive, for business customer VAT is exclusive. The order is to be paid either by credit card, by means of the enclosed bank transfer slip or by separate invoice statement. We request you to pay the invoice amount within 30 days.
Discounts (only within Switzerland and Liechtenstein)
Postage and packaging are free for orders of over 150 CHF for private customers and of over 185 CHF for business customers. Your shopping cart in our online shop will calculate the available discount automatically.
We confirm all orders by email. The email confirming the acceptance of your order establishes a legally binding agreement.