Information about the collection and processing of your personal data

Diligence and transparency are the basis for a trusting cooperation with our customers. Therefore, we inform you about how we process your data and how you can exercise your rights, which you are entitled to under the General Data Protection Regulation. Which personal data we process and for what purpose depends on the respective contractual relationship.

Who is responsible for data processing?

Responsible is the respective Pakka unit
 ( with whom you are in contact:

  • Pakka AG
  • Pakka Finance AG
  • Pakka Foundation
  • Biodina SA

How do you reach the data protection officer?

You can reach our data protection officer at:

Pakka AG
Tom von Euw
Geroldstrasse 33
CH – 8005 Zürich

Which of your personal data are used by us?

If you have an inquiry, have us prepare an offer or conclude a contract with us, we process your personal data. In addition, we also process your personal data, among other things, to fulfill legal obligations, to protect a legitimate interest or on the basis of consent given by you. Depending on the legal basis, this involves the following categories of personal data:

  • First name, last name
  • Address
  • Communication data (telephone, e-mail address)
  • Nationality
  • Contract master data, in particular contract number, term, period of notice, type of contract
  • Invoice data/sales data
  • Payment data/account information
  • Account information, especially registration and logins Customer group/interest
  • Customer number
  • Contact History
  • Appointment data
  • Occupation details

In the course of contract initiation, we also make use of data provided to us by third parties. Depending on the type of contract, this involves the following categories of personal data:

  • Information on creditworthiness (via credit agencies)

What are the sources of the data?

We process personal data that we receive from our customers, service providers and suppliers or/and we receive personal data from:

  • Directory enquiries: Telephone index, yellow and white pages etc.
  • Publicly available sources: Commercial or association registers

For what purposes do we process your data and on what legal basis?

We process your personal data in particular in compliance with the General Data Protection Regulation (DSGVO) and all other applicable laws.

1. on the basis of consent given by you (Art. 6 para.1 a DSGVO).
If you have given us your voluntary consent to the collection, processing or transmission of certain personal data, then this consent forms the legal basis for the processing of this data.

In the following cases, we process your personal data on the basis of consent given by you:

  • Sending e-mail newsletters
  • personalized newsletter tracking
  • Market research (e.g. customer satisfaction surveys)
  • Publication of a customer reference (name and picture)

2. for the performance of a contract (Art.6 para. 1 b DSGVO).
Pakka AG, Pakka Finance AG and Biodina SA offer various services to their customers. If contractual agreements exist which require personal data, these are used exclusively for the fulfillment of the agreed service.

3. to fulfill legal obligations (Art. 6 para. 1 c DSGVO) or in the public interest (Art. 6 para. 1 e DSGVO).
As a company, we are subject to various legal obligations. For the fulfillment of these obligations, processing of personal data may be necessary.

  • Control and reporting obligations

Documentation requirements based on the Food Act

4. on the basis of a legitimate interest (Art. 6 para. 1 f DSGVO).
In certain cases, we process your data to protect a legitimate interest of us or third parties.

  • Direct advertising or market and opinion research
  • Central customer data management in the Pakka network
  • Consultation of and exchange of data with credit agencies to determine creditworthiness or default risks
  • Ensuring IT security and IT operations

Who will your data be shared with?

In order to fulfill our contractual and legal obligations, your personal data will be disclosed to various public or internal bodies, as well as to external service providers.

Internal service providers:

  • Pakka AG
  • Pakka Finance AG
  • Pakka Foundation 
  • (Biodina SA)

External service providers:

  • Internet and IT service providers (e.g. maintenance service providers, hosting service providers)
  • Dienstleister für Akten- und Datenvernichtung
  • Telecommunications
  • Payment service provider
  • Advice and consulting
  • Webhosting-Service provider
  • Certified Public Accountant

Public entities:

In addition, we may be required to disclose your personal data to other recipients, such as public authorities for the purpose of complying with legal notification obligations.

  • Financial authorities
  • Customs authorities
  • Social security agency

If your data is transferred to countries outside Switzerland and the European Union (so-called third countries)?




  Download Datenschutz-Erklärung als PDF  

What rights do you have in connection with the processing of your data?

Every data subject has the right to information under Art. 15 GDPR, the right to rectification under Art. 16 GDPR, the right to erasure under Art. 17 GDPR, the right to restriction of processing under Art.18 GDPR, the right to object under Art. 21 GDPR and the right to data portability under Art. 20 GDPR.

1. Right of objection

You can object to the use of your data for advertising purposes at any time, without incurring any costs other than the transmission costs according to the basic rates.

1.1 What right do you have in case of data processing based on your legitimate or public interest?

Pursuant to Article 21 (1) DSGVO, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6 (1) (e) DSGVO (data processing in the public interest) or on the basis of Article 6 (1) (f) DSGVO (data processing for the purposes of safeguarding a legitimate interest); this also applies to profiling based on this provision. In the event of your objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

1.2 What rights do you have in the event of data processing for direct marketing purposes?

If we process your personal data for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing pursuant to Article 21 (2) of the German Data Protection Regulation (DSGVO); this also applies to profiling, insofar as it is associated with such direct marketing. In the event of your objection to processing for the purpose of direct marketing, we will no longer process your personal data for these purposes.

2. Revocation of consent

You can revoke your consent to the processing of personal data at any time. Please note that the revocation is only effective for the future.

3. Right of information

You can request information about whether we have stored personal data about you. If you wish, we will tell you what data is involved, for what purposes the data is processed, to whom this data is disclosed, how long the data is stored and what other rights you have in relation to this data.

4. Further rights

In addition, you have the right to correct incorrect data or to have your data deleted. If there is no reason for further storage, we will delete your data, otherwise we will restrict the processing. You may also request that we provide any personal data you have provided to us in a structured, commonly used and machine-readable format either to you or to a person or company of your choice.
In addition, there is a right of appeal to the competent data protection supervisory authority (Art. 77 DSGVO in conjunction with § 19 BDSG)..

5. Exercise your rights

To exercise your rights, you can contact the person responsible or the data protection officer using the contact details provided. We will process your requests promptly and in accordance with the legal requirements and inform you about the measures we have taken.

Is there an obligation to provide your personal data?

In order to enter into a business relationship, you must provide us with the personal data that is required for the implementation of the contractual relationship or that we must collect due to legal requirements. If you do not provide us with this data, it will not be possible for us to carry out and process the contractual relationship..

Changes to this information?

If the purpose or the way of processing your personal data changes significantly, we will update this information in a timely manner and inform you about the changes in a timely manner.

How we use cookies and similar technologies?

On our Internet pages, we use cookies and similar technologies such as pixel tags (collectively "cookies"). These are small files that are stored on your computer or mobile device when you use one of our Internet pages. We would also like to inform you comprehensively about our use of cookies.

Why do we use cookies?

The cookies we use serve first of all to guarantee the functions of our Internet pages - such as the shopping cart functionality. In addition, we use cookies to adapt our Internet offer to your customer preferences and to make surfing with us as comfortable as possible. We also use cookies to optimize our advertising. Cookies allow us to present you with advertising and/or special goods and services that may be of particular interest to you based on your use of our Internet site. Our aim is to make our Internet offer as attractive as possible for you and to present you with advertising that corresponds to your areas of interest..

What cookies do we use?

Most of the cookies we use are automatically deleted from your computer or mobile device at the end of the browser session (so-called session cookies). For example, we use session cookies to store your country and language preferences and your shopping cart across different pages of an internet session.

In addition, we also use temporary or permanent cookies. These remain stored on your computer or mobile device after the end of the browser session. During a further visit to one of our Internet pages, it is then automatically recognized which inputs and settings you prefer.

What data is stored in the cookies?

No personal data is stored in the cookies we use. The cookies we use cannot be assigned to a specific person. When a cookie is activated, it is assigned an identification number.

How to prevent the storage of cookies?

Most Internet browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to prompt you each time before accepting a cookie from an Internet site you visit. You can also delete cookies on your computer or mobile device by using the appropriate function of your browser. If you choose not to accept our cookies, you will not be able to see certain information on our Internet sites and use some features designed to enhance your visit.

Pakka AG, August 2022